FAQS
How does the hire process work?
Browse our collection online, select your style, size, and hire dates, then choose your delivery method and complete your booking. You'll receive a confirmation with all the details you need.
What if the dress doesn't fit?
We recommend booking a try-on if you're unsure of sizing. Customers are responsible for selecting the correct size, so we encourage reaching out if you need guidance before booking.
WHAT IF I NEED TO CANCEL?
Cancellations made more than 7 days before your event receive a full refund. Cancellations within 7 days incur a 50% hire fee.
how long is the hire period
Our standard hire period is 3 days. The calendar will show available dates.
Can I try before booking
Yes! Try-ons are available Wednesday to Saturday by appointment. You can book a 30-minute timeslot through our booking page.
what delivery options are available
You can choose from pickup or postal. Pickup is free from our studio in Dunsborough. Express Post is available to Western Australian addresses for $14 each way.
HOW DO I RETURN MY DRESS?
All drop off returns must be returned to our Dunsborough studio by 7:00pm on the scheduled return date. Postal returns must be lodged by 3:00pm on the return date using the prepaid satchel provided, with tracking details sent through once posted. Please note, all weekend hires are due back by 7:00pm on Monday