Refund policy

Full payment is required at the time of booking to secure a garment. We accept payments securely through Shopify Payments and PayPal. By placing a booking, you agree to the terms and conditions of the selected payment provider in addition to these hire terms.

• Cancellations made more than seven (7) days prior to the event date will receive a full refund.

• Cancellations made within seven (7) days of the event date will result in 50% of the hire price to be paid.

• Exchanges for pick up or local delivery orders may be requested up to 24 hours prior to the event date, subject to availability. 

• Exchanges for postal orders may be requested up to 7 days prior to event, subject to availability

• If the replacement garment has a higher price, the customer must pay the difference. If the replacement has a lower price, no refund or credit will be issued.

• Booking date changes may be requested more than 7 days prior to the event date, subject to availability.

All exchanges and booking changes are subject to availability. If the requested garment is unavailable, the original booking will remain in place